The Face Shop is currently running several offers this Great Singapore Sale (GSS) and one of them is this bundle of a Baked Triple Color + a Lovely ME:EX Blusher for S$31.90. I’m preparing a beauty parcel for a dear friend and thought that either item would be something nice to include in the package, so I happily purchased a set at the Toa Payoh TFS store.
The store allowed me to choose my own shades, so I picked Baked Triple Color in 03 Silver Gray (a shimmery trio of pewter, grey and white) and Lovely ME:EX Blusher in PK103 (a shimmery cool pink).
While I am satisfied with the products, I am quite put off by the recent sample policy of the brand, which was exacerbated by the somewhat unpleasant attitude of the sales assistant who attended to me. When I enquired about samples (I thought it’d be great to have a couple in my package), she said that the store does not offer any because of the ‘high discount rate this GSS’.
This does not make sense to me because samples aren’t products that we pay for; they’re meant for customers to try and hopefully bring them back to the store. Why should the storewide 20% discount affect the dispensing of samples? She went on to explain that the store gives them as free gifts – I was internally rolling my eyes at this point, since I would never equate the tiny sachets that the store used to give out as credible freebies – and the company took them all back (makes them sound petty, doesn’t it?). Aren’t samples meant for customers to try, to see if the product suits; I asked her. She retorted that they (the company) would say try the testers then. I responded that some products have to be used over time and that it was poor customer service not to take that into consideration.
Her remark about the testers was utterly rude. She may have fobbed the response onto the company but her tone wasn’t pleasant and it was clear she was affronted by my requests for samples. While I understand that there are greedy people who ask for samples freely and others who ask for them without planning to purchase anything thereafter, her attitude bothered me. This won’t stop me from asking for samples in the future but I might think twice about purchasing from this particular TFS SA.
I’m quite surprised by this turn of sample policy – after all, other Korean brands in Singapore such as Nature Republic and Etude House are generously offering samples to customers and passers-by (incidentally, the products at these establishments have lower price points than The Face Shop). I think TFS should review its policy or at the very least, explain it less brusquely.
Image source: The Face Shop Korea